All full-priced items purchased from the ALT. online store will be eligible for exchange within 21 days from the date of delivery.
Additionally, we are pleased to offer free exchanges on all first orders made by customers with Singaporean addresses to ensure that you get the right fit. For non-first orders, a postal fee of S$ 5.90 will be borne by the customer.
Please note that we will only accept items that are unworn, unaltered, undamaged, and unwashed, in their original conditions with all tags and original packaging still attached. If your items show signs of wear and/or damage, they will be sent back to you with all postal fees to be borne by the customer.
Only one exchange can be requested per order, and all items can only be exchanged once. You may exchange your purchase for a different item of the same or higher value only. If your exchange arrives and you are still unhappy with it, you can return it for a refund. Please read our FAQ below for more information on returns.
Full-priced items purchased during a promotional sale using coupon codes or discounts applied at checkout are eligible for exchange.
Items labelled as ‘On sale’ or are not priced at full price at the time of purchase will still be eligible for exchange, but cannot be returned for a refund.
All full-priced items purchased from the ALT. online store will be eligible for return within 21 days from the date of delivery.
Refunds will be credited back to the original payment method. A return postal fee of S$ 5.90 will be deducted from your refund amount.
Shipping fees are non-refundable.
Please note that we will only accept items that are unworn, unaltered, undamaged, and unwashed, in their original conditions with all tags and original packaging still attached. If your items show signs of wear and/or damage, they will be sent back to you with all postal fees to be borne by the customer.
Full-priced items purchased during a promotional sale using coupon codes or discounts applied at checkout are eligible for return.
Items labelled as ‘On sale’ or are not priced at full price at the time of purchase will not be eligible for return, but will be eligible for exchange.
All full-priced items purchased from the ALT. online store will be eligible for return within 21 days from the date of delivery. At the moment, we are unable to offer exchanges for international orders. If you would like to exchange your items, please ship your items back to us as a return and place a new order.
Refunds will be credited back to the original payment method.
All shipping fees, duties, and taxes incurred are non-refundable. All return postage fees will be borne by the customer.
Please note that we will only accept items that are unworn, unaltered, undamaged, and unwashed, in their original conditions with all tags and original packaging still attached. If your items show signs of wear and/or damage, they will be sent back to you with all postal fees to be borne by the customer.
Full-priced items purchased during a promotional sale using coupon codes or discounts applied at checkout are eligible for return.
Items labelled as ‘On sale’ or are not priced at full price at the time of purchase will still be eligible for exchange, but cannot be returned for a refund.
Please note that the following information applies to domestic (Singapore) orders only.
All exchange requests must be made within 21 days from the date of delivery.
At the moment, all orders can only be returned via SingPost POPStation.
To request for an exchange on first orders:
Ensure that your items meet all conditions for an exchange.
Request for an exchange here.
Fill in the Exchange Form sent automatically to your email and send the completed form back to us. You will receive a confirmation email accepting your return request and containing the next steps within 24-48 hours if your items are eligible for exchange.
Your new items will be mailed out to you after we have received your returned items and have ensured that they meet our conditions for exchange.
To request for an exchange on non-first orders:
Ensure that your items meet all conditions for an exchange.
Request for an exchange here.
Fill in the Exchange Form sent automatically to your email and send the completed form back to us. You will receive a confirmation email accepting your return request and containing the next steps within 24-48 hours if your items are eligible for exchange.
Your new items will be mailed out to you after we have received your returned items and have ensured that they meet our conditions for exchange. Please note that your new items will only be shipped upon receipt of payment for all postal and/or top-up fees incurred. A payment link will be sent to you when your returned items have been accepted for exchange.
You may exchange your purchase for a different item of the same or higher value only. If the replacement item is of higher value, you will be required to top-up the difference.
Please note that if you request an item for exchange, that item is not guaranteed in stock and will only be reserved for you once your parcel items have been dropped off and scanned at any SingPost POPStation. We recommend dropping off your parcel as soon as possible to increase the likelihood that your requested items are still in stock. If your requested items are no longer available, we will drop you an email with further information.
All return requests for both domestic (Singapore) and international orders must be made within 21 days from the date of delivery.
All shipping fees, duties, and taxes incurred are non-refundable. All return postage fees will be borne by the customer.
To request for a return on both domestic (Singapore) and international orders:
Ensure that your items meet all conditions for a return.
Request for a return here.
Fill in the Return Form sent automatically to your email and send the completed form back to us. You will receive a confirmation email accepting your return request and containing the next steps within 24-48 hours if your items are eligible for return.
Do note that ALT. is not responsible for items not received due to shipping issues while in transit.
Once we receive your returned item(s), please allow 1-3 business days for us to process your request.
All refunds unless otherwise specified will be credited back to the original payment method. It may take an additional 7-10 business days for the refund to be reflected in your bank statements.
For exchanges, this processing time does not include the time required for your new items to be shipped out and reach you.
If you have returned an item that is not eligible for return or exchange, it will be mailed back to you at your preferred address. All shipping fees, duties, and taxes will be borne by the customer.
To ensure that your item is eligible for return or exchange, please kindly read our exchange and return policies closely to avoid incurring additional fees. Please note that there are separate exchange and return policies for domestic (Singapore) and international orders.
RETURNS
All full-priced items purchased from the ALT. online store will be eligible for exchange or return within 21 days of the date of delivery. Items must be unworn, unaltered, undamaged, and unwashed, in their original conditions with all tags and original packaging attached and intact.
To ensure that your items are eligible for return or exchange, please read our exchange and return policies below closely to avoid incurring additional fees.